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Privacy Policy For Your lucky6 Account

Your lucky6 account connects live tables, slot rooms, sportsbook markets and wallet activity under one login, so this Privacy Policy explains how we collect, use and protect the…

Account data useCookie choicesWallet privacyMalaysia access

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How This Policy Covers Malaysia Data

lucky6 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you create an account, sign in, browse the lobby, contact support, use wallet services or ask us to adjust the personal data linked to your profile. We collect only the data needed to run your account, confirm wallet activity, keep records

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required for lawful operation, respond to your requests and maintain safer access to your profile. Payment checks may include transaction references from Touch 'n Go, GrabPay, Boost dan FPX, but we do not ask you to send card passwords, banking passwords or private wallet login codes
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through chat. Where access or eligibility is relevant, it depends on local law and is available where local law permits. We may update this policy when our account flow, payment checks, cookie tools or legal duties change, and the current version on this page will apply
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from the date shown inside the account area.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Three Contact Paths For Privacy

Privacy questions need a route that fits the request. A quick correction may only need the account page, while a rights request usually needs email so we can keep a clear record. If your question involves wallet activity, support may ask for a transaction reference from the payment screen and a matching account detail before we discuss the record.

Team online

Signed-in chat

Use chat from your account when the request concerns a recent login, cookie choice or wallet record. We may ask you to confirm profile details before any privacy-linked account data is discussed.

Privacy email

Send formal access, correction or deletion requests by email with your registered mobile number and username. Do not include wallet passwords, bank passwords or one-time codes in the message.

Account settings

For simple changes, use the profile area to update contact details and communication choices. If a field is locked, contact us so we can verify ownership before making the change.

DATA PRACTICE

Six Checks Behind Your Data

Behind each login, we separate account data, payment references, cookie records and gameplay session logs so each record supports a clear purpose.

Account collection

We collect data you provide when you open or manage an account, such as name, mobile number, login details and…

Cookie choices

Cookies help keep you signed in, remember language choices and measure page performance.

Wallet records

Payments through Touch 'n Go, GrabPay, Boost dan FPX create references that help us match funds to your account.

Security checks

We use login records, device signals and verification prompts to protect your account from unauthorised access.

Retention periods

We keep personal data only for account operation, dispute handling, legal duties and security checks.

Change requests

You can ask to access, correct or delete eligible personal data.

Privacy Questions Before You Join

Before you open an account, you should know what data is collected, why it is needed and how to reach us if something looks wrong. These answers focus only on Privacy Policy matters for your account, wallet, cookies, security checks and rights requests in Malaysia, without asking you to share private payment passwords.

We collect the details needed to create and protect your account, such as your name, mobile number, username, login records and verification results. We use that data for account access, support and lawful record keeping.

No. Wallet login passwords, banking passwords and one-time codes should never be sent to us. For payments, we keep transaction references, status records and checks needed to match the payment to your account.

Cookies help keep your session active, remember basic preferences and check whether pages load correctly. Some cookies are needed for account security, while others can be controlled through your browser or device settings.

Yes. Contact us through the privacy email or signed-in chat and tell us what you want to access or correct. We may verify your account before sharing or changing any personal data.

We keep records for as long as they are needed for account operation, security checks, payment matching, dispute handling and legal duties. When that need ends, we remove, anonymise or restrict the data where suitable.

Access is limited to team roles that need the data for support, wallet checks, security, technical maintenance or legal duties. We do not give every staff member open access to full account records.

Use account settings for simple edits, or contact us if the field cannot be changed there. Include your username and registered mobile number, but never include wallet passwords, banking passwords or private codes.

Privacy Policy For Your lucky6 Account

Three Contact Paths For Privacy

Signed-in chat

Privacy email

Account settings

Six Checks Behind Your Data

Account collection

Cookie choices

Wallet records

Security checks

Retention periods

Change requests

Privacy Questions Before You Join

01 What data do you collect when I open an account?

02 Do you store my Touch 'n Go or GrabPay password?

03 How do cookies affect my privacy on lucky6?

04 Can I ask to see or correct my personal data?

05 How long do you keep account and wallet records?

06 Who can access my personal data inside your team?

07 What should I do if I think my data is wrong?

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